SHIPPING POLICY
Order Processing Time
All orders are processed within 3-5 working days from the date of purchase. Please note that weekends and public holidays are not considered working days. Your order will be packed and prepared for dispatch within this period.
Shipping Method
We exclusively use Royal Mail for all domestic shipments:
- Domestic Shipping (UK)
Royal Mail 48 Hour Tracked: This service provides tracking and is typically delivered within 2 working days after dispatch.
- Standard (0-2kg) - £3.50
- Heavy (2-10kg) - £5.50
FREE for all orders over £45
Royal Mail 24 Hour Tracked: For an additional fee, this service provides tracking and is typically delivered within 1 working day after dispatch. This is the faster delivery option for urgent orders.
- Express (0-2kg) - £4.50
- Heavy Express (2-10kg) - £6.50
Shipping Costs
Shipping costs are calculated at checkout based on the weight and the shipping method chosen.
- The 24 Hour Tracked service incurs an additional cost, which will be clearly stated during checkout.
- All orders over £45 are eligible for free Royal Mail 48 Hour Tracked shipping.
Delays and Lost Items
While we strive to ensure all deliveries are on time, occasional delays may occur due to factors such as high mail volumes or adverse weather conditions.
If your order has not arrived within the expected time frame, please contact us and we will help track your package and resolve any issues.
While we strive to ensure all deliveries are on time, occasional delays may occur due to factors such as high mail volumes or adverse weather conditions.
If your order has not arrived within the expected time frame, please contact us and we will help track your package and resolve any issues.